It takes up to 3 working days to process your order and 3-7 days to arrive at your door. If you don’t arrive within 15 working days, please contact our after-sales email and we will solve the problem for you: gdlongseng@gmail.com

All estimated/typical lead times are derived from real data collected from past orders. They are approximate times and are for reference only.

Shipment: 14387 Valley BLVD., Fontana, CA 92335

Return to 1:3849 s Delsea dr D0000, Vineland, New jersey, 08360; Return address 2:1611 W SAN BERNARDINO ROAD, UNIT 13, West Covina, CA, 91790, please contact our after-sales service before returning, thank you for your understanding!

Note: In North America, we ship to the continental United States (not for sale in New York). Please note that we may not be able to deliver to some remote/isolated areas in these regions. If this is the case, we will contact you for an alternative solution.

Order tracking

If you have an account at longsengglobal.com/?v=84de8e2b14bb, you can track your orders as well as shipping and processing information on your account. For more information about shipping, please email gdlongseng@gmail.com. We will get back to you within 24 hours.

However, if you have not received the bike yet, the logistics order will show that the goods have been signed for. In this case, please contact us within 3 working days. Otherwise, after 3 working days, we will no longer deal with this problem, and the customer needs to contact the corresponding logistics company to solve this problem.

What if you received the wrong product?

If you receive a damaged or defective product, or if you notice a difference in quantity or quality between the delivered product and the specifications in the relevant order confirmation, please clearly take photos of the situation and contact our customer service within 3 days of receiving the product. We will investigate and make every reasonable effort to assist you in resolving the matter.

What if the goods are lost in transit?

If the ordered product does not arrive at the address provided (if provided correctly) or is lost in transit, we reserve the right to conduct a full investigation and search, which may take up to 15 days. In the meantime, we reserve the right to refuse a full refund. We will keep you informed of the progress and results of the investigation so that appropriate and reasonable action can be taken.

In case of unforeseen circumstances

In the event of unforeseen circumstances beyond our reasonable control (e.g., adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversioning or mechanical failure, unforeseen production delays, delays caused by third party suppliers, in each case beyond our reasonable control), We may not be able to deliver the goods within these time frames and we will not be liable for any delay or failure to deliver the goods. Or the fault is caused in whole or in part by such conditions. If delivery is not timely, an alternative delivery date will be provided. Special circumstances (such as large orders, new product launches or replenishment days) may also lead to longer delivery times. If this is the case, we will note it on the product page and send a follow-up reminder via email.

No liability for loss, theft or damage.

Please note that we are not responsible for any lost, stolen or damaged items as a result of the actions of FedEx or any other parcel service.

If you have any questions, please feel free to contact us at gdlongseng@gmail.com

Address: Guangdong Province Huizhou Zhongkai high-tech Zone Huihuan Xianxia Community No. 52 (Jinxiu Company) factory

Tel: (+86) 18927311499